“The responsiveness of the MarketPay staff is outstanding. They are obviously extremely concerned about customer service, as well as improving their own processes and product.”

Lisa Hill
Director of Compensation
ING Financial Services

Implementation Process

What does it take to launch your MarketPay System? Here’s the typical steps involved:

Meet to establish system parameters

Our first step will be to meet with you to discuss your specific benchmarking needs and to determine the sources of data that we’ll load on your private web-site. We’ll discuss your current databases, including both internal information (job, employee, salary range data) and your sources of compensation survey information. Based on this discussion, we’ll put together a specific implementation schedule to launch your MarketPay web-site.

Assign a URL for your site

You’ll receive a specific web address for your MarketPay site. We’ll configure this site to be accessible only from within your organization’s network as a first level of security to prevent unauthorized access.

Data collection and loading

Using downloads of job and employee information from your HRIS sent to us on simple spreadsheets, we will begin to build your on-line database. Next, we will wrestle through all the CDs, web-sites, spreadsheets sent to you by your survey data providers and put all of your survey information into one consolidated, standardized file for you. For surveys not available in any electronic format, we’ll work with you to have those manually entered into your database.

Conversion of your existing survey matches

If you can provide us with the details of your current survey matches (in a simple spreadsheet format), we can recreate your current market pricing database on MarketPay during the initial implementation. All of that benchmarking work and intelligence can be saved and smoothly transitioned to your MarketPay database, and this service is included in our initial implementation fees.

User and feature definitions

We will set up accounts for all the users in your organization so that they can log in to the site and begin using MarketPay. Based on your specific needs, we’ll customize many of the features and screens within your System to recognize your type of compensation program and your organization’s terminology.

Training

MarketPay is an intuitive and easy-to-use System, such that many of our users begin using it without any sort of training. Nonetheless, our implementation fees include one half-day of on-site training for your staff, where you’ll learn to take full advantage of all of the System’s features. Additional training opportunities are provided by MarketPay throughout the year, so that new staff members can be quickly brought up to speed.

On-going support

Normal technical assistance is available during all normal business hours, with emergency assistance provided around the clock.